La Quinta Resort changed from traditional email/phone method for bookings to an online method

La Quinta Resort

Business Type – Golf Courses
Location – Marbella, Spain
Markets – All

Overview

Located in the exclusive “Valley of Golf”, The Westin La Quinta Golf Resort & Spa is a fantastic destination for golf lovers, with 3 championship standard nine-hole courses located on the premises designed by Manuel Pinero.

Issue

La Quinta works with multiple tour operators across key geographical markets and La Quinta is required to agree contracts and set the rates and availability with each separately. They also have operators with direct booking access to their online tee-sheet, whilst others still use the traditional email/phone method for booking. This process requires continuous management and is not resource efficient.

Zest.Golf Channel Manager Solution

The Zest.Golf Channel Manager allows La Quinta to connect with tour operators through a simple invitation/accept notification process on one platform. The channel manager provides all tour operators with the opportunity to bring booking online through a single API connection. Once La Quinta accepts a tour operator request via a simple click, they can set the agreed rates, availability and course combinations with each directly through the Zest platform. La Quinta manage all tour operator relationships from the Zest dashboard and run real-time reports to show the number of rounds booked by each operator and the price sold for, meaning they have an instant understanding of how their tour operator business is performing.

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